trade secrets, Fink suggests ways that companies can protect trade secrets and deal with the loss of secrets should they be stolen. According to Fink, as reported by Tina Beaudoin of Management Review, "formal crisis planning potentially can save companies millions of dollars," yet in Fink's 1987 survey of "50 percent said they do not have crisis management plans."Īmong the crises a company may face is the theft of its trade secrets, a topic Fink treats in his 2002 offering, Sticky Fingers which Library Journal 's Stacey Marien called "fascinating." After pointing out the countries suspected of trying to steal U.S. Mitroff, who, writing in the Los Angeles Times Book Review, called Crisis Management a "well-written" volume that "reads like a novel" with "fascinating in-depth stories." Although Mitroff also noted the "much-needed practical advice" that Fink offers readers about what to do before, during, and after a crisis, he complained that the book would have benefited from better organization and a discussion of the reasons why crises have happened more often in the late twentieth century that ever before. Among them was Grace Klinefelter of Library Journal, who dubbed it "practical and informative," and Ian I. Psychologically, just having confidence in yourself and your managers-the sort of confidence that a crisis management plan instills-will help you make shrewd decisions in the height of stressful, crisis-induced situations."Ī number of reviewers recognized the book's merit. He continued, "The key to managing a crisis successfully is to make sound, vigilant decisions. "Just knowing you have a plan will give you a sense of security and increase your confidence in everyday management decisions," Fink wrote. These include the Union Carbide chemical disaster in Bhopal, India, the Rely Tampon problem, Tylenol tampering, and the barely avoided nuclear accident at the Three Mile Island power facility in Pennsylvania. In Crisis Management, first published in 1986 and reprinted in 2000, Fink analyzes a range of actual major business-related disasters. In order to broaden the already significant scope of his influence on businesses and others in need of crisis management skills, Fink published Crisis Management: Planning for the Inevitable and Sticky Fingers: Managing the Global Risk of Economic Espionage. Fink is often asked to appear on television news shows as a commentator on crisis events, among them ABC WorldNews Tonight, Nightline, and those on CNN, CNBC, and Fox news channels.
He has also taught at the university level as well as creating the first-ever crisis management course for the Stanford University Graduate School of Business. Also a sought-after speaker, Fink has given numerous workshops, seminars, and talks throughout the world. In addition to founding crisis management firm Lexicon Communications, he has worked as a consultant for various branches of the American government, both domestic and foreign, as well as corporations, and has testified in court as an expert witness about crisis management. President of Lexicon Communications, Steven Fink is a business authority known for his work in strategic public relations and is considered a leading expert in crisis management and crisis communications. Author of The Crisis Management Handbook: A Survival Guide for American Business, published in 1994. Including Time, Wall Street Journal, Investor's Daily, Christian Science Monitor, Financial Times (London, England), Industry Week, Los Angeles Times, New York Times, Nation's Business, Chief Executive, and Leaders. Sticky Fingers was also translated into Chinese and Korean. Sticky Fingers: Managing the Global Risk of Economic Espionage, Dearborn Trade (Chicago, IL), 2002, reprint, iUniverse, 2003.Ĭrisis Management has been translated into other languages, including Japanese and European languages. WRITINGS:Ĭrisis Management: Planning for the Inevitable, Amacom ( New York, NY), 1986, reprint, iUniverse, 2000. Lexicon Communications Corp., Los Angeles, CA, president writer. Agent-c/o Alice Martell, Martell Agency, 545 Madison Ave., New York, NY 10022. Office-Lexicon Communications Corp., Los Angeles, CA. Education: Pennsylvania State University, B.A., 1968 attended Temple University Graduate School of Communications. Braiker (a psychologist), Decemchildren: Stuart, Amanda. Born March 3, 1948, in Philadelphia, PA son of Samuel and Beatrice (Cooperman) Fink married Harriet B.
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